Customer Service Assistant
Fluent German Essential
Immediate Interviews. Role to start 1st August for 2-3 months
£12.50 per hour
Modern eco-friendly FMCG requires experienced customer service assistant with fluent German to provide first class assistance to their German and Austrian market.
In this busy and fast paced role you will be:
- First point of call with their customers ensuring they are consistently delighted.
- Responsible for manual order entry & processing orders, order amendments
- Resolving customer queries
- Be the point of contact for resolution of delivery/order/service issues/returns with their customers
- Escalate out of stock information within the planning and sales teams.
- Manage an effective and efficient relationship with logistics and our distribution centre’s
- Manage customer data in the SAP system
As an experienced Customer Service Assistant, you will have:
- Fluent German and English
- Previous working knowledge of SAP or other similar system
- Excellent Communication skills
- Passion and Enthusiasm
- First class, proven customer service skills
- Diplomacy and sensitive work style